Average Reviews:
(More customer reviews)Amazon does not know how or doesn't care to handle this item properly. ORDER AT YOUR OWN RISK! Liquid or concentrated formula should not be exposed to extreme temperatures but Amazon does not seem to read the boxes on the orders they send out. I ordered a case of this and it arrived frozen-even though the case of formula is clearly marked with information about the required temperatures by Nestle'. A call to Nestle's help line confirmed my fear that once this has been frozen or exposed to extreme heat, they don't recommend that you feed it to you baby. The formula will lose nutrients when not handled properly and will change in texture and strength. So, I had a case of formula and still nothing to feed my son. We had to go to the store anyway and buy more formula. Very frustrating when I had $52 worth of it sitting at home that I couldn't use.
I called Amazon's customer service and was told they would send out a replacement. I explained to them about the temperature information marked on the Good Start carton and told them that we were in the midwest where it is very cold in winter and that this week it has been below zero. I told the rep that they needed to keep this at a proper temperature and clearly mark the outer carton so that the delivery service would heed the directions and keep this at a proper temperature.
Instead, what I received was another case, shipped in the exact same manner, with the outer carton blank, and the inner case of product clearly stating the requirements. It is STILL below zero here and DHL dropped this at my back door, without a signature and left it on the snowy deck. Luckily I was working from home today and let the dog out and saw the box laying there. The formula was very cold, it was not frozen this time so I think I caught it soon after it was dropped off. What if I had been at work? It would have layed there all day, in the below zero cold and I would have had the exact same issue-a case of unusable formula. This is very frustrating and I am concerned that other people will order this and not realize how careless Amazon is. You shouldn't feed your baby with unsafe formula, and that's what I received...twice! If you live in an area of extreme temperature, be aware that you may receive this product after it has been exposed to heat or cold. Amazon needs to revise it's internal policies so that it can handle these types of products properly. I won't be ordering this from them again.
Click Here to see more reviews about: Gerber Good Start Gentle Plus, Concentrate, Case Pack, 1-Ounce Cans (Pack of 12)
Good Start Good Start, DHA Liquid Concentrate, Case Pack, Twelve - 13 Ounce Cans (156 Ounces)
Buy cheap Gerber Good Start Gentle Plus, Concentrate, Case Pack, 1-Ounce Cans (Pack of 12) now.
No comments:
Post a Comment